At MIKITA, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or incomplete product, you may request a return or replacement according to the conditions below.
1. Eligibility for Return
A return or replacement may be requested if:
The product received is defective or damaged upon delivery.
The product received is different from the product ordered.
The order is incomplete or missing an item.
The product has a manufacturing defect.
To request a return or replacement, please contact our customer service within 7 days after receiving the order.
2. Return Conditions
The product must:
Be in its original condition.
Include all original accessories and parts.
Not have been intentionally damaged or misused.
Be returned with reasonable proof of purchase.
We may request photos or videos showing the condition of the product before approving a return or replacement.
3. Replacement
The product must:
If the product is confirmed to have a defect or an incorrect item was delivered, MIKITA may provide a replacement at no additional product cost.
Replacement is subject to product availability.
4. Refund
If a replacement is not available or appropriate, MIKITA may issue a refund.
For eligible orders, the refund amount will generally cover the amount paid for the affected product.
Refund processing time may vary depending on the payment method and financial institution.
5. Non-Returnable Situations
Returns may not be accepted when:
The product was damaged due to improper use.
The product was modified or repaired by the customer.
The return request is made after the applicable return period.
The product shows normal signs of use that are not related to a manufacturing defect.
6. How to Request a Return
Please contact:
MIKITA Customer Service
Email: support@mikita.ph
Phone: 09640963629
Please provide your order number, name, contact number, and photos/videos of the product.